FAQs

My water/sewer bill is unusually high this quarter. Is there something wrong with the meter?: Customers often question the accuracy of the water meter when they feel the bill is high. However, when water meters do become defective, rather than run faster, they tend to slow down due to the hardness and iron in the water wearing down the chamber inside the meter. For this reason, the Wisconsin Public Service Commission requires that water meters be changed every eight to ten years to maintain their accuracy.
Most often, a high bill is due to a water leak at your property. Leaky faucets and faulty water softeners may be the cause of higher water usage. However, toilet leaks are the major causes of high water bills. Sources of a toilet leak may be (1) a high water level in the tank spilling into the overflow tube, (2) an improperly working flushing arm and lift chain, (3) a corroded float rod, ballcock and/or float ball or (4) a deteriorating flapper at the bottom of the tank is not sealing properly and constantly leaking water. Please note that a toilet leak cannot always be heard and a visual inspection is necessary.

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Water Department

1. My water/sewer bill is unusually high this quarter. Is there something wrong with the meter?: Customers often question the accuracy of the water meter when they feel the bill is high. However, when water meters do become defective, rather than run faster, they tend to slow down due to the hardness and iron in the water wearing down the chamber inside the meter. For this reason, the Wisconsin Public Service Commission requires that water meters be changed every eight to ten years to maintain their accuracy.
Most often, a high bill is due to a water leak at your property. Leaky faucets and faulty water softeners may be the cause of higher water usage. However, toilet leaks are the major causes of high water bills. Sources of a toilet leak may be (1) a high water level in the tank spilling into the overflow tube, (2) an improperly working flushing arm and lift chain, (3) a corroded float rod, ballcock and/or float ball or (4) a deteriorating flapper at the bottom of the tank is not sealing properly and constantly leaking water. Please note that a toilet leak cannot always be heard and a visual inspection is necessary.

2. Why is my water a discolored brown color?: Groundwater contains dissolved minerals, including naturally occurring iron and/or manganese. These minerals settle out of the water and accumulate as sediment in the water mains. Water Utility staff flush the mains on Thursdays during April to August to remove this accumulated sediment and that action can stir up sediment that results in discolored water. Main breaks, contractor work or hydrant flow tests can also stir up sediment in the mains and discolor the water. If your water becomes discolored, run a cold water tap at full force until the water clears, usually in a few minutes. If it doesn’t, call the Water Utility for assistance.